NEXORACO CUSTOMER INFORMATION
Return & Refund Policy
30-day return requests
Request a return within 30 days of receiving your item. Ordinary returns must be unworn, unwashed, in original condition, with original packaging and any original tags. Contact support@nexoraco.xyz with your order number and reason before returning anything.
How to request a return
Email support@nexoraco.xyz with your order number and reason for the return. For damaged, defective or incorrect items, include a description of the issue and, when available, photos to help us assess it. Obtain authorization and return instructions before shipping your item. Authorized returns are sent to nexoraco, 806 W 17th St, Brady, TX 76825, United States.
Return shipping and fees
We cover return shipping when the return is due to our error, damage or a defect. You pay return shipping when returning an item because you changed your mind. There is no restocking fee.
Damaged, defective or incorrect items
Contact us about any damage, defect or incorrect item so we can review the issue and arrange an appropriate resolution. The ordinary unworn, unwashed, packaging and tag conditions do not prevent us from reviewing an item received damaged, defective or incorrect.
Refunds
After we receive and inspect the returned item and approve your refund, the refund will be returned automatically to the original payment method within 10 calendar days. Posting to your account can depend on your payment provider.
Questions
For return and refund assistance, contact support@nexoraco.xyz or +1 325-597-3798.
Questions? support@nexoraco.xyz